“I have learned how to give the power of the learning to the learners.”
– Becky Rentzel, McDonald’s World Wide Training, Learning & Development and Graduate of The Facilitators Studio
What Happens After The Facilitators Studio?
We sat down to chat with one of the graduates from The Facilitators Studio to see what happened after the workshop. Becky Rentzel leads the team whose primary role is to deliver McDonald’s Mid-management curriculum to participants from all areas of the world. She also is leading the deployment of the newly revised Mid Management leadership curriculum and is working closely with training leads from all areas of the world with the implementation of the new curriculum into their markets. She lives in Plainfield, Illinois with her husband and two young children.
So… Did anything change?
Did she experience results?
FS: What business challenges were you and your team facing before you attended The Facilitators Studio?
BR: As a team dedicated to delivering leadership training, we are always trying to up skill our classroom facilitators, which in itself is a challenge. As a system, our biggest opportunity that consistently shows up on employee commitment surveys is that employees do not feel that they freely and openly express their thoughts and opinions. For me personally, I wanted to be more effective at facilitating tough meetings to get people to open up, providing for more innovation and problem solving- and encouraging that freedom of expression.
FS: How did The Facilitators Studio address your specific business challenges?
BR: Because the workshop included such a diversity of colleagues, I was able to best practice ideas to take back to my team. Additionally, I was able to give and receive feedback to my studio cohorts. The feedback I received was so impactful to me. It was so specific and allowed me to make a plan to improve my personal effectiveness- especially in those tough meetings. Because of my new and improved skills, I am able to be more influential with leadership.
FS: What changes did you implement in your business or on your team as a result of The Facilitators Studio?
BR: With my immediate team, I covered a part of the workshop with them that will help them to identify and defuse derailing behaviors of participants. I used some of the tools and icons to help educate my team and we even have planned to use the role-play activities and our next team meeting. This will impact literally thousands of learners in our
- Becky Rentzel, McDonald’s Worldwide Training
instructor-led training by the use of the new facilitator techniques. For my meeting facilitation, I have had the opportunity on several occasions to bring out better thinking by being more aware of the meeting participators and their engagement and/or derailing behaviors. Last week I facilitated a “team norm” session with the team to determine how we can be more further-faster in 2011. One of our problems is avoidance of conflict. Our new norm is to bring the stuffed elephant into the room to surface conflict. People are now asking to have the elephant passed to them so they can “warn” the team of impending conflict.
FC: How do your improved facilitation skills help the performance of your business? or help to save time/money?
BR: I have learned how to give the power of the learning to the learners. The easiest way to seed this concept is by reinforcing that we are “the guide by the side, not the sage on the stage.” Last month I was asked to facilitate a tough decision-making meeting with some of our top executives. Normally they would have paid an external facilitator thousands of dollars to facilitate this session. Just yesterday at a project team meeting, I heard my colleague (the professional “lemon-face”) mumble something under his breath. Dan, the brilliant, yet underappreciated IT guy mumbles again. I stopped the meeting and asked him to elaborate. His insight was so valuable to a new technology that we are implementing that we could had made huge mistakes in a GLOBAL solution that impacts over 30k restaurants around the world. These kinds of mistakes cost unbelievable amounts of time and money. That’s the importance of effective facilitation. It is somewhat immeasurable in dollars, yet priceless at the same time.
FC: Why would you recommend The Facilitators Studio to other business leaders?
BR: Certainly I would recommend this course to business leaders for all the reasons I mentioned. Several reasons lie behind my recommendation: networking opportunities; self-awareness exercises; up skilling your facilitation skills; achieving break-through thinking at business meetings, and most importantly of all- improving business results with the talent on your teams.