Effective feedback is the way extraordinary facilitators leverage individual and group behavior to create the optimal conditions for learning and change within in a group session.
To this end, we at the Facilitators Studio use the A.R.M. feedback model in our work with individual and groups
A.R.M. FEEDBACK MODEL
A-CTION: What, specifically, did you hear and what did you see?
This may include words used by participants, the emotion/tone with which the words were delivered, or the non-verbal behavior expressed. “I heard you say, ‘we can’t talk about that’, “When James made his point, I saw you roll your eyes”, “You are crossing your arms”
R-ESPONSE: What was the impact on the people, process or mood in the room?
This includes what happened next after the behavior or action. Did people get more/less engaged?, Did the behavior help improve the way the group communicates or gets things done? Did the tone of the room change?
It may also include what you sense. Yes, sense. Sometimes we get a feeling that cannot and should not be ignored. A group response may include a mood change in which the tone of the interaction is affected. Extraordinary Facilitators are as good at reading moods as they are at measuring concrete behavior. With practice, these feelings and senses can be “operational-ized,” or expressed effectively “I feel a significant drop in energy in the room” , “It now feels as though people are holding back”, “I get the sense that people are very passionate about his issue”
M-EANING: Why does it matter?
This is a measure of the importance of behavior or words, related to what people or the organization cares about most. “You just came up with a rule innovative idea, which is highly valued here” , “Thank you for saying that! We value transparency and that his a great example of doing so.”, “That is the first time I’ve heard you speak in that way. Thanks for taking the risk. We value courage here.
We invite you join us at our next Facilitators Studio workshop where we will practice A.R.M. Feedback and discover how to apply it back to your real-world scenarios.
To learn more, visit www.factilitatorsstudio.com